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Showing posts with the label chatbots

We Don't Need No Stinkin' AI Regulations

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  Closing the Garage Door After the Ferrari Escaped "Senate Majority Leader Chuck Schumer is taking early steps toward legislation to regulate artificial intelligence technology:"    Axios Solender and Gold Report   I’m still gaga on the outbursting of AI chatbots.  When I saw this, methought: Two things:  About time! …and,   Good luck with that! The genie is out of the bottle. It has proliferated already. It has all the signs of a god of chaos.  Have I got some chaos for you. I’m still optimistic, irrational as that may be. We are still surviving The Bomb. Yuk, yuk. Rrrreg-u-late! Chuck Schumer is a smart guy, but he should be launching Senate investigations into how we are going to cope with the societal shocks AI has in store for us. When 100,000 law clerks lose their jobs, the news will probably punch through into Senate consciousness.  When years of thousands of devout astronomy fans volunteering hours to Galaxy Zoo et al are surpassed a...

The Sucko State of On-line "Customer Service"

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  Good Thing I Like My... TiVo DVRs changed the way we watch TV.  I don't think I could bear to watch commercial-saturated television without a DVR.  We've been a TiVo customer for over ten years. That said, when we had a billing problem, I ran into the impenetrable wall they call "customer service."  After exhausting every other thing on their website, I finally opted for "chat."  HAR!  I might as well have asked for Devine Intervention.  Take a look: (TiVo's chatbot -- and an alleged live agent.  My responses are in YELLOW. ) 12:15 PM Thanks for connecting to the TiVo Support Experience. I’m TiVo's automated virtual assistant, here to help. What are you looking for help with? Unexpected bill for $161.61. Scam? We are current on monthly payments. It sounds like you're inquiring about account billing. Is that right? Yes You can click 'My Account' below to view your Billing and Order History. You can also perform other transactions li...