The Sucko State of On-line "Customer Service"
Good Thing I Like My... TiVo DVRs changed the way we watch TV. I don't think I could bear to watch commercial-saturated television without a DVR. We've been a TiVo customer for over ten years. That said, when we had a billing problem, I ran into the impenetrable wall they call "customer service." After exhausting every other thing on their website, I finally opted for "chat." HAR! I might as well have asked for Devine Intervention. Take a look: (TiVo's chatbot -- and an alleged live agent. My responses are in YELLOW. ) 12:15 PM Thanks for connecting to the TiVo Support Experience. I’m TiVo's automated virtual assistant, here to help. What are you looking for help with? Unexpected bill for $161.61. Scam? We are current on monthly payments. It sounds like you're inquiring about account billing. Is that right? Yes You can click 'My Account' below to view your Billing and Order History. You can also perform other transactions li...